Building Trust in Every Pipe: Mike Heidelberger of HPI Plumbing
Mike Heidelberger owns HPI Plumbing, a company that helps people with their plumbing needs. He started the company with a goal to do good, honest work. Mike believes in showing up on time, doing what you say, and being friendly.
He talked about how being reliable makes a big difference. People trust HPI because Mike and his team always follow through. That trust turns into more work and referrals.
Mike likes working with homeowners and small builders. He finds that these clients value quality work. He also enjoys helping people solve tricky plumbing problems.
“You can’t market your way out of poor quality—if you take care of people, the work will come.” ~ Mike Heidelberger
Marketing is important for HPI Plumbing. Mike says word-of-mouth is still the best, but they also use digital tools. He works with a digital marketing team to stay visible online.
Mike shared that reviews help a lot. He encourages happy clients to leave a Google review. Good reviews build trust and bring in more customers.
He also talked about growing his team. Hiring people who care and work hard is key. Mike trains his team to treat clients like family.
At the end of the talk, Mike said that doing great work is the best marketing. If you do your job well, people will remember. They’ll call you back and tell others too.
This episode shows how HPI Plumbing succeeds with simple values. Mike focuses on people, not just pipes. His honest approach helps his business grow.
Mike Heidelberger, HPI Plumbing Contact Info:HPIPlumbing.com
(720) 341-8441
Topics Discussed
Starting HPI Plumbing:
Mike shares why he started his company and what makes it stand out.
The Power of Trust:
He talks about how being reliable builds customer loyalty.
Marketing That Works:
Mike explains how digital marketing and word-of-mouth help his business grow.
Using Google Reviews:
Encouraging clients to leave reviews helps build online trust.
Choosing the Right Clients:
Mike prefers working with homeowners and custom builders who value his work.
Building a Great Team:
He highlights the importance of hiring and training good people.
Doing the Job Right:
Mike believes that great service is the best form of advertising.
