How to Build Trust, Retain Top Talent, and Grow a Successful Painting Business
How to Build Trust, Retain Top Talent, and Grow a Successful Painting Business In this episode of The Contractor Grow Show, Mark Lamberth sits down with Andy Cruse of Andrew K. Cruse Painting in Gulf Breeze, Florida. They discuss the trials and triumphs of building a contracting business. Andy has a diverse background, having worked in fields ranging from ministry to environmental surveys, but it was painting that ultimately became his calling. Since establishing his business in 2018, Andy has focused on delivering high-quality painting services, including interior cabinet painting, lime washing, and power washing, all while building a reliable team of about 12 skilled workers. As a foundational business strategy, it’s important to be connected to others in your industry. this helps you grow, learn and swap ideas. If you’re a painter, here’s the best association for you. Retaining Team & Building Trust – Keys to Building a Contracting Business Throughout the conversation, Andy delves into the challenges of recruiting dependable employees, emphasizing the importance of building relationships and fostering trust within his crew. He also shares insights into managing work-life balance, his approach to customer relationships, and how organic word-of-mouth and reviews have been key to his company’s growth. With a strong commitment to his faith, family, and employees, Andy’s leadership style is rooted in treating his team well and ensuring they feel valued, which in turn drives exceptional customer service and high-quality results. This interview offers valuable lessons on leadership, recruitment, and building a contracting business in today’s competitive market. “I will pay you more than what someone else will because what that does, it gets me out of the field and I get to spend more time with my wife and children.” ~ Andy Cuse Topics Transcript Topics Discussed The Importance of Building a Reliable Team: Andy discusses how crucial it is to find dependable, trustworthy workers and how he fosters a positive, supportive culture by prioritizing decent people and training them on the job. Challenges in the Trades Industry: Andy shares his perspective on the labor shortage in the trades, citing the push for college education and the unreliable nature of some workers in the industry as factors contributing to this challenge. Effective Recruitment Strategies: Andy highlights how referrals from current employees have been his primary source of recruitment, demonstrating how a good reputation within a team can help build a strong workforce. Work-Life Balance for Contractors: Through his experience, Andy emphasizes the importance of overpaying his team to reduce his hours in the field, which allows him to spend more time with his family—a value he holds above all else. Handling Unreliable Contractors in the Industry: Drawing from his experience, Andy explains how contractors in the industry often struggle with unreliability and why maintaining trust within a team is vital for success. The Role of Reviews in Business Growth: Despite not actively seeking reviews, Andy’s business has gained organic traction from satisfied customers who appreciate the work, demonstrating the value of reputation in driving new leads. The Power of Simple Marketing: Andy reflects on how his simple but effective website, paired with direct phone communication, has generated substantial traction without relying heavily on complex marketing strategies. Unlock Growth Insights. More inspiring guests and episodes are just around the corner! Watch those Podcasts here: See how Andy capitalized on the subprime mortgage crisis to carve out a niche in the luxury market, focusing on slow, deliberate design and staying hands-on with his projects. Allen brings over 25 years of experience, sharing how Nevada Stairs grew from a small operation to one of the longest-running, locally-owned stair companies in the area. Audio Transcript Mark Lamberth: Hello and welcome to another episode of The Contractor Grow Show. My name is Mark, and today we have Andy Cruse at Andrew Cruse Painting in Gulf Breeze, Florida, way over on the west side on the far left side of Florida. Pensacola, the end of the panhandle there. Andy, thank you for being with us today and sharing you tips on building a contracting business. Andy Cruse: Oh, you’re welcome. Yeah, whenever on the west side, it’s kind of like I live in la, lower Alabama. Right, right. Yeah, you’re Mark Lamberth: Right there at the edge, huh? Andy Cruse: Yeah. Mark Lamberth: Awesome. Well great to have you with us today, Andy. You guys have been at this looks like since around 2018 or so. You talked a little bit, you’ve got a crew around 10 or 12 folks right now. Maybe you could tell us a little bit about just the history of the business and where you guys are at right now. Andy Cruse: Alright, well I’ve been in and out of painting since 2002. I got out of the military and didn’t know what I wanted to do and so I got hooked up with a painter and started painting and then I painted for a few years. I absolutely hated it and so I tried to do everything else, but I’ve been a teacher, I’ve been a pastor, I’ve done environmental surveys after the oil spill. I mean, I’ve just done a lot of different things, but I always came back to painting. Andy Cruse: Even whenever I resigned from my job in ministry, they asked me, what are you going to do? I said, I don’t know. I might paint, but I’m going to try to find anything else. So I ended up getting back into painting because I had more important things driving me than what I wanted to do. I had a wife and two children whose life I threw into chaos whenever I quit my ministry job. And so I went, fell back into painting and I struggled for the first couple years getting people to anyone to help work with me just because I find most people in the construction field, a lot of ’em, if they’re not already entrenched somewhere, the majority of ’em are not dependable. Oh