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Business Strategy, Team Retention

How to Build Trust, Retain Top Talent, and Grow a Successful Painting Business

How to Build Trust, Retain Top Talent, and Grow a Successful Painting Business In this episode of The Contractor Grow Show, Mark Lamberth sits down with Andy Cruse of Andrew K. Cruse Painting in Gulf Breeze, Florida. They discuss the trials and triumphs of building a contracting business. Andy has a diverse background, having worked in fields ranging from ministry to environmental surveys, but it was painting that ultimately became his calling. Since establishing his business in 2018, Andy has focused on delivering high-quality painting services, including interior cabinet painting, lime washing, and power washing, all while building a reliable team of about 12 skilled workers. As a foundational business strategy, it’s important to be connected to others in your industry. this helps you grow, learn and swap ideas. If you’re a painter, here’s the best association for you. Retaining Team & Building Trust – Keys to Building a Contracting Business Throughout the conversation, Andy delves into the challenges of recruiting dependable employees, emphasizing the importance of building relationships and fostering trust within his crew. He also shares insights into managing work-life balance, his approach to customer relationships, and how organic word-of-mouth and reviews have been key to his company’s growth. With a strong commitment to his faith, family, and employees, Andy’s leadership style is rooted in treating his team well and ensuring they feel valued, which in turn drives exceptional customer service and high-quality results. This interview offers valuable lessons on leadership, recruitment, and building a contracting business in today’s competitive market. “I will pay you more than what someone else will because what that does, it gets me out of the field and I get to spend more time with my wife and children.” ~ Andy Cuse Topics Transcript Topics Discussed The Importance of Building a Reliable Team: Andy discusses how crucial it is to find dependable, trustworthy workers and how he fosters a positive, supportive culture by prioritizing decent people and training them on the job. Challenges in the Trades Industry: Andy shares his perspective on the labor shortage in the trades, citing the push for college education and the unreliable nature of some workers in the industry as factors contributing to this challenge. Effective Recruitment Strategies: Andy highlights how referrals from current employees have been his primary source of recruitment, demonstrating how a good reputation within a team can help build a strong workforce. Work-Life Balance for Contractors: Through his experience, Andy emphasizes the importance of overpaying his team to reduce his hours in the field, which allows him to spend more time with his family—a value he holds above all else. Handling Unreliable Contractors in the Industry: Drawing from his experience, Andy explains how contractors in the industry often struggle with unreliability and why maintaining trust within a team is vital for success. The Role of Reviews in Business Growth: Despite not actively seeking reviews, Andy’s business has gained organic traction from satisfied customers who appreciate the work, demonstrating the value of reputation in driving new leads. The Power of Simple Marketing: Andy reflects on how his simple but effective website, paired with direct phone communication, has generated substantial traction without relying heavily on complex marketing strategies. Unlock Growth Insights. More inspiring guests and episodes are just around the corner! Watch those Podcasts here: See how Andy capitalized on the subprime mortgage crisis to carve out a niche in the luxury market, focusing on slow, deliberate design and staying hands-on with his projects. Allen brings over 25 years of experience, sharing how Nevada Stairs grew from a small operation to one of the longest-running, locally-owned stair companies in the area. Audio Transcript Mark Lamberth: Hello and welcome to another episode of The Contractor Grow Show. My name is Mark, and today we have Andy Cruse at Andrew Cruse Painting in Gulf Breeze, Florida, way over on the west side on the far left side of Florida. Pensacola, the end of the panhandle there. Andy, thank you for being with us today and sharing you tips on building a contracting business. Andy Cruse: Oh, you’re welcome. Yeah, whenever on the west side, it’s kind of like I live in la, lower Alabama. Right, right. Yeah, you’re Mark Lamberth: Right there at the edge, huh? Andy Cruse: Yeah. Mark Lamberth: Awesome. Well great to have you with us today, Andy. You guys have been at this looks like since around 2018 or so. You talked a little bit, you’ve got a crew around 10 or 12 folks right now. Maybe you could tell us a little bit about just the history of the business and where you guys are at right now. Andy Cruse: Alright, well I’ve been in and out of painting since 2002. I got out of the military and didn’t know what I wanted to do and so I got hooked up with a painter and started painting and then I painted for a few years. I absolutely hated it and so I tried to do everything else, but I’ve been a teacher, I’ve been a pastor, I’ve done environmental surveys after the oil spill. I mean, I’ve just done a lot of different things, but I always came back to painting. Andy Cruse: Even whenever I resigned from my job in ministry, they asked me, what are you going to do? I said, I don’t know. I might paint, but I’m going to try to find anything else. So I ended up getting back into painting because I had more important things driving me than what I wanted to do. I had a wife and two children whose life I threw into chaos whenever I quit my ministry job. And so I went, fell back into painting and I struggled for the first couple years getting people to anyone to help work with me just because I find most people in the construction field, a lot of ’em, if they’re not already entrenched somewhere, the majority of ’em are not dependable. Oh

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Business Strategy, Specialization

How Luxury Homebuilder in Chicago builds $4M homes while Navigating Historic Codes

How Luxury Homebuilder in Chicago builds $4M homes while Navigating Historic Codes In this episode of the Contractor Grow Show, we’re joined by Andy Bowyer, the founder of Middle Fork Luxury, a high-end homebuilding and renovation company based in Chicago. Stay tuned for some luxury home builder tips you don’t want to miss. Andy brings a wealth of experience to the table, blending his architectural education and business background to craft luxurious, custom homes in some of Chicago’s most prestigious neighborhoods. With a unique approach to construction that focuses on both innovation and historic preservation, Andy has built a reputation for delivering meticulously designed homes that meet the needs of discerning clients. Luxury Home Builder Tips from a Pro in Chicago During our conversation, Andy takes us through the intricacies of working in historic districts, where building codes and preservation regulations present distinct challenges. He also shares insights into how he carved out a niche in the luxury market during the subprime mortgage crisis, leveraging market conditions to his advantage. We discuss the slow, deliberate process of designing and constructing bespoke homes, and why Andy prefers staying small and hands-on with his projects. His passion for craftsmanship, coupled with his commitment to building personal relationships with clients, makes him stand out in an industry often focused on growth at any cost. Join us for a fascinating look behind the scenes of luxury homebuilding. “We’re trying to create create bespoke homes that respond to their family and how they live and how they want to live and entertain.” ~ Andy Bowyer Topics Transcript Topics Discussed The Challenges of Luxury Homebuilding in Historic Neighborhoods: Andy explains the unique difficulties faced when building in areas with strict historic preservation codes, emphasizing how regulations impact design and construction. Why Luxury Homebuilding Can Thrive in Tough Market Conditions: The importance of targeting the luxury market during economic downturns, highlighting how cash buyers remained active during the subprime crisis and the opportunities that arose. The Intersection of Architecture and Business in Homebuilding: Andy discusses how his background in both architecture and business allows him to approach projects with a unique perspective that blends creativity with practical financial strategies. Navigating Historic Preservation Codes in Chicago: The impact of Chicago’s strict preservation laws, detailing how Middle Fork Luxury has successfully worked within these limitations to create custom homes while preserving historic elements. The Art of Bespoke Home Design: An insight into how Middle Fork Luxury tailors each project to a client’s unique needs, focusing on personalized design elements that enhance the function and style of the home. The Multi-Year Process of Building High-End Homes: The lengthy and meticulous process of luxury home construction, from obtaining permits to navigating zoning laws and managing complex builds that span multiple years. Staying Small to Maintain Craftsmanship and Client Relationships: Andy’s deliberate decision to limit the number of projects he takes on at once, enabling him to stay hands-on with every job and build long-term relationships with clients. Learn how to Improve your Business. We’ve had fantastic guests and can’t wait to share what’s next. Watch those Podcasts here: See how Allen and his wife, Tina, ensure customer satisfaction with same-day bids and direct access, both bringing their expertise as licensed general contractors. Mike specializes in precast concrete panels that blend the durability of traditional materials with modern design features, including stamped patterns that mimic natural stone. Audio Transcript Mark Lamberth Okay. Hello and welcome to another episode of the Contractor Grow Show. Today I have Andy Boyer at Middle Fork Luxury. Andy, thank you so much for being here. If you want to work with us at Rokket Science, you can find out more about our process on our website. Andy Bowyer: Absolutely. Thanks for inviting me. Mark Lamberth Fantastic. And Andy is a luxury home builder and restoration of builder in Chicago and some of the historic neighborhoods. Taking a look at photos, just a lot of just absolutely gorgeous work. Andy, maybe you could tell us a little bit about the business, the history, and kind of what you guys are up to these days. Andy Bowyer: Sure. So I have a educational and work background in both architecture and business. I went to University of Cincinnati to the design, architecture, art and planning college and then also have business degrees. And when I moved to Chicago, I worked in architectural firms and then spent about 15 years in the consulting industry. So I had always wanted to combine those. And in 2008, which a lot of people think was a very dark time in our industry, which it was, but it was for me a very good time to jump in and start with very little start small, start with doing spec homes and combining all of that. So my initial goal was to build a spec house and then build another one and build another one. And I had done a lot of analytics on the MLS and found that a couple of things. One that in my target markets property, there were still transactions, but primarily in the luxury market. Andy Bowyer: And that kind of makes sense if you think about what was going on in the banking industry and everything. At that point, these were typically all cash buyers who weren’t really affected by the market other than long-term prospects and how that might impact their own portfolio. But they still wanted new houses. And the second thing that I had found is that a lot of the developers in Chicago had gone out of business because of the kind of formulas they were using in their businesses. And then as a subprime issue kind of caused their house of cards to fall down. So there was demand and no supply. When I started, I wasn’t targeting luxury home necessarily. I was just targeting building a home. And all that analysis made me realize that it was luxury was where I should be

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Team Retention

How this Nevada Stair Builder Recruits & Retains his 25 Person Team

How this Nevada Stair Builder Recruits & Retains his 25 Person Team In this episode of The Contractor Grow Show, Mark Lamberth sits down with Allen Morgan, managing partner at Nevada Stairs, a leading stair installation and remodeling company in Las Vegas. We go deep about retaining your contractor team. With over 25 years in the business, Allen offers a unique perspective on the industry, providing insight into Nevada Stairs’ growth from a small operation to one of the longest-running, locally-owned stair companies in the area. Known for their exceptional craftsmanship and personalized service, Nevada Stairs specializes in both residential stair installations for new homes and complex stair remodeling projects in older properties. Retaining Your Contractor Team with Nevada Stairs What sets Nevada Stairs apart from the competition? It’s their unwavering commitment to customer satisfaction, which includes everything from same-day bids to offering direct access to Allen and his wife, Tina, who is also a licensed general contractor. The company’s dedication to clear communication, quality materials, and a highly trained, dedicated team has earned them a reputation for excellence. Allen shares the challenges of running a business in a specialized trade and how he and his team navigate these obstacles, ensuring their clients receive the best experience possible. Tune in to hear about their journey and lessons learned along the way. “One thing that we do that most people do not do in any business is answering the phone — when you answer your phone and handle challenges immediately, you prevent problems from escalating.” Topics Transcript Topics Discussed Nevada Stairs’ Origin Story: The company was founded in 1994 by Peter Kueffner and Russ Emrich, initially as installers for Artistic Stairs before evolving into a major player in the stair remodeling industry. Stair Renovations for Existing Homes: The company specializes in remodeling staircases in homes that are 20-30 years old, offering homeowners an alternative to moving by upgrading their interiors, especially staircases. Personalized Customer Service: Nevada Stairs prides itself on answering customer calls promptly, ensuring clients feel heard and valued by providing direct access to the owners. Design Process for Staircases: The company offers custom staircase designs, with an emphasis on working with clients to choose wood finishes and colors that complement their home’s aesthetic. Quality Control and Accountability: Nevada Stairs ensures accountability by addressing mistakes promptly and working to maintain high standards, always striving to exceed customer expectations. Team Building and Employee Retention: Allen discusses the challenge of hiring skilled workers and retaining your contractor team in the niche stair industry and emphasizes the importance of training and fostering a supportive, patient work environment. Constant Improvement and Client Education: Through comprehensive contracts and consistent communication, Nevada Stairs educates clients and constantly seeks to improve its service based on past experiences and customer feedback. Practical Contractor Advice from Rokket Science & Our Guests. Amazing episodes so far, and there’s plenty more in store. Watch those Podcasts here: Discover how Mike’s 20+ years of experience led to Verdi-Crete’s vertical concrete pouring technology, which improves production efficiency, reduces costs, and ensures a high-quality finished product. Ali, with a legacy dating back to 1972, has made Crystal Pools a trusted name in the pool industry, delivering exceptional custom pool projects with a focus on craftsmanship, innovation, and customer satisfaction. Audio Transcription Mark Lamberth Hey there, and welcome to another episode of The Contractor Grow Show. My name is Mark Lamberth, your host, and today I have Allen Morgan here on the show from Nevada Stairs in Las Vegas. Thank you for being here, Alan. Thanks for being on the show. Allen Morgan Yeah, no problem. Very interested in what you’d like to talk about. It’ll be fun. Mark Lamberth Cool. Yeah. Well, I’ve learned a lot more about your story here, but maybe you can just give us the breakdown what you guys are up to over at Nevada Stairs in Las Vegas. Ready for an education? Learn the best Contractor Marketing Tips for 2025. Allen Morgan Well, I mean, the story is basically the majority owner of our company’s named Peter Ner, and he started a company with a gentleman back in 1994 named Russ Emrich, and they were actually installers for a company called Artistic Stairs that came out of Arizona. And what’s interesting is Artistic stairs started out with Arizona, came into Las Vegas and the funny story is, it’s kind of long, but the guy that owns Titan Stairs originally, which is a really big company here in town, they’re a good company, they’ve been sold a few times, but the original owner came from artistic stairs too. So there’s a lot of people that came from this company called Artistic Stairs. Yeah, so Pete left with Russ and they started in Nevada stairs back in the 90, about 94 Bill Burke with another guy named Kendall Sby who started Titan Stairs back probably about the same time, or before I get my dates wrong, so don’t quote me on it had Titan stairs and I actually met Bill Burke who owned Titan Stairs through my family, who owns roller skating rinks for 50 plus years. Allen Morgan Oh, no kidding. Okay. You can take some tips form Innovolt Electrical Contractors on how to scale your busisness. Allen Morgan Yeah, we actually got into a hockey fight. He’s a goaltender and as a player and next thing you know he’s playing hockey at the family rink and sponsoring hockey teams with my dad and I, and next thing you know, I’m coaching hockey for him and then next thing you know he’s asking me to come work for the stair business. It felt like it was a great career for me to move. My dad was going to sell a skating rink and I got to get a real life job eventually one day. So luckily he hired me and 25 years later there’s this huge story about me being at Titan Stairs, leaving the Nevada stairs for a couple years,

Podcast Episode Thumbnail about: Constructing More Than Buildings
Business Strategy, Team Retention

Constructing More Than Buildings: Don McDaniel on Business Growth and Community Impact

Constructing More Than Buildings: Don McDaniel on Business Growth and Community Impact In this episode of The Contractor Grow Show, host Mark Lamberth sits down with Don McDaniel, co-owner of FM Constructors, a general contracting firm based in Flower Mound, Texas. Don shares insights into the growth and success of FM Constructors, which specializes in commercial tenant finish-outs and improvements. He discusses the unique dynamics of commercial versus residential construction, the importance of strong community ties, and how personal values shape their business model. Don dives into the impact of social media and word-of-mouth marketing on their growth, as well as the significance of building long-lasting relationships within their community. He also talks about his passion for philanthropy, serving on several nonprofit boards, and his experiences as a former stay-at-home dad. Constructing More than Buildings – local builder grows through Community Impact As a seasoned contractor, Don offers valuable advice for others in the industry, particularly those just starting out or looking to expand. From defining core values to adapting your business model to meet market demands, Don’s insights provide actionable strategies for success in both business and life. If you’re a contractor looking to grow your business or someone interested in the intersection of community involvement and business success, this episode is a must-listen! Connect with FM Constructors: Website: fmconstructors.com Email: don@fmconstructors.com “If you’re not growing, you’re dying. We’re constantly looking to grow, constantly looking to improve, and that mindset drives everything we do.” – Don McDaniel Topics Transcript Topics Discussed FM Constructors’ Business Focus: FM Constructors is a full-service general contractor specializing in commercial tenant improvements, offering everything from small remodels to ground-up developments. The Benefits of Commercial Construction: Commercial projects provide a clear beginning, middle, and end, making them more manageable and structured compared to residential work, which can often feel endless. Word of Mouth & Organic Growth: The company thrives primarily on word of mouth, with a strong focus on building relationships and maintaining a positive community presence. Social Media & Community Engagement: FM Constructors leverages social media for organic growth, showcasing past projects and actively engaging in local community organizations to build trust. Building a Team with Subcontractors: With just three core team members, FM Constructors relies heavily on trusted subcontractors for project execution, ensuring quality and flexibility without the overhead of a large in-house team. Community Involvement: Both Don and his partner are deeply involved in their local community, serving on nonprofit boards and working to provide resources and opportunities for local children to succeed. Advice for New Contractors: New contractors should define their core values, be willing to adapt their business model as they learn, and focus on finding a niche that aligns with their strengths and market demand. Ready to be Inspired? We host incredible guests and have more exciting episodes on the way! Listen to the podcasts here: Andrew has specialized in high-end home AV and low-voltage installations, catering to luxury homeowners in Southern California’s most exclusive communities. Jeff Margulis, co-owner of Good Earth Landscaping in Carbondale, discusses the company’s growth and success. Audio Transcription Mark Lamberth: In this episode, I interviewed Don McDaniel: of FM Constructors, his partner and co-owner of the business. Claudio Forres was not able to be with us today. He had a prior engagement, but hopefully we will get to have Claudio back on the show at a future time. Hello and welcome to another episode of the Contractor Grow Show. This local builder grows through community impact and good business This is Mark Lamberth:. I’m your host Today I have Don McDaniel: of FM Constructors here in Flower Mound, Texas. Don, thank you for being here today, Don McDaniel: Mark. Thank you for having me. Good morning. Mark Lamberth: Good morning. Fantastic. So yeah, I’ve taken a look and done some research. Looks like you guys, you’re doing some amazing work. Maybe you could tell me a little bit about what FM is up to over in Flower Mound. Don McDaniel: Yeah, so we’re a full service general contractor. Everything from simple bathroom remodels to full ground up and new commercial development. The smaller stuff we take really just reputationally friends and friends of friends. We don’t pursue that. What we pursue is commercial construction primarily tenant finish out, tenant improvement is kind of our sweet spot, but like I said, we’re a full service general contractor and can really tackle it all. Mark Lamberth: Yeah, fantastic. Yeah, I saw that you guys are doing primarily commercial work. What percentage is commercial versus any residential stuff you guys do? Don McDaniel: So we tend towards commercial just because it’s where my partner’s strength was coming into this partnership. We’ve been in business together for about seven years now, and he comes from the commercial side of things. He’s a trained architect, university of Michigan, and he came from that part of the world. And so when I rolled in with him, it just made sense for us. That’s where our contacts were and all that. But when you get good at something, people want you to expand that. There’s always somebody that, Hey, you just helped me open my yoga studio, but I need some help at my house. Can you help me with that? And we’re always happy to do that. Mark Lamberth: Interesting. What is the difference between, I mean, when you’re doing commercial construction, I’m just curious what’s your experience of that is? I mean obviously these are huge segments in the market, but doing commercial versus residential, I mean, do you prefer doing commercial work? Don McDaniel: Yes, absolutely no question. Primarily because there’s a beginning, middle, and end. Not to eshoo the residential stuff, but when you get into a residential space, they love you. You’re in their personal space and you’re making their personal space better. And gosh, while you’re here, could you also and will you look at this? And it seems to never end. And there’s also

VertiCrete pre=cast concrete podcast episode thumbnail
Business Strategy, Specialization

How an Entrepreneur Created a unique Pre-Cast Wall-Building System in a Commoditized industry

How an Entrepreneur Created a unique Pre-Cast Wall-Building System in a Commoditized industry In this episode of the Contractor Grow Show, host Mark Lamberth sits down with Mike Sharp of Verti-Crete and Verti-Block to dive into the innovative world of decorative concrete products. Mike shares his tactic for diversifying in a commoditized market. Mike’s company specializes in precast concrete panels that combine the durability of traditional materials with modern design features, including stamped patterns that mimic natural stone. This unique approach to concrete wall systems has revolutionized the way contractors think about sound barriers, landscaping walls, and boundary fences. Verti-Crete found that diversifying in a commoditized market was the critical path to success . With over 20 years of experience, Mike shares the story of how Verti-Crete’s vertical concrete pouring technology drastically improves production efficiency and reduces costs while delivering a high-quality finished product. The company’s patented method ensures textured panels on both sides without the common issue of repetitive patterns. Mike also discusses the company’s licensing model, which allows contractors to use their innovative forms and products while receiving marketing and engineering support. When we’re showing people what we can provide with our precast fences, we like to explain that we’ve built a better mousetrap—you’re getting something more durable, better looking, and at a lower cost than the traditional options.” ~ Mike Sharp Topics Transcript Topics Discussed Vertical Concrete Pouring Technology: Mike discusses the innovation behind pouring concrete panels vertically, which eliminates the need for tie rods and provides textured panels on both sides. The “Monkey Face” Problem in Form Liners:Mike shares a humorous anecdote about the “monkey face” problem when creating form liners, highlighting how attention to detail ensures natural, non-repetitive patterns in concrete products. Cost-Efficiency of Concrete Panels: Verti-Crete’s concrete walls are more affordable than traditional masonry, offering a similar look and durability at a fraction of the cost, making it an appealing alternative for builders and homeowners. Marketing and Licensing for Precasters: Verti-Crete offers licensing opportunities for precasters to produce decorative concrete products, providing them with not just the forms but also marketing support and promotional materials. Designing Concrete Walls to Withstand High Winds: Mike explains how their walls are engineered to withstand extreme wind loads, such as those in hurricane-prone areas, making them a durable option for coastal regions. Innovative Installation Method for Concrete Panels: The installation process for Verti-Crete panels is more forgiving and efficient than traditional methods. Columns are installed sequentially with panels, allowing for on-site adjustments during the setup. Explore Smarter Business Strategies. More impactful guests and episodes are coming soon! Watch those Podcasts here: See how Ali turned a family business into a premier provider of luxury pool solutions, serving both residential and commercial clients across the Carolinas. Alfred, with a fine arts background from the Corcoran School of Art, shares his journey from art student to restoration expert, driven by creative problem-solving and hands-on craftsmanship. Audio Transcript Mark Lamberth Okay, and thank you and welcome to another episode of the Contractor Grow Show. My name is Mark Lamberth. I’m your host, and today we’ve got a great guest on, his name is Mike Sharp. He is from Verte, Crete and Verte Block. He’s based out of Utah, and he’s got an interesting story. We’ve done a lot of research. Welcome Mike to the podcast. Thank you for being here. If you’re ready to up-level your Contractor Marketing, then you need this book. We’ll send it to you for free, just let us know where to ship it. Mike Sharp Thank you, mark. I really appreciate you having me. Mark Lamberth Fantastic. So Mike, maybe you could just tell us, I’ve got, like I say, I’ve been all over your website and all over your social stuff. Maybe you could just tell us a little bit about the business and what you guys are up to. Mike Sharp Well, we’ve been doing this for, I guess we started about 20 years ago actually. We began in the precast business actually making window wells out of concrete here in Salt Lake City, but then quickly branched out into trying to provide a concrete panel for a sound wall, sound abatement, something that was really, really durable. And we thought we were pretty cute because we could put a form liner down in a steel bed and make it really, really decorative on one side. But that’s the problem. Most of these concrete panels are poured in a steel bed and you can acquire a form liner to make it look like just about anything, stone, wood or brick. But the trick is what do you do with the other side? Because when you tilt that panel up and you got to decide, well, which neighbor gets the good looking side, right? Mike Sharp So we felt like we needed to do something else to be able to make that a little more versatile. So we decided to develop a vertical form and discovered that we could actually pour that panel in a vertical position and get a molded texture on both sides of that panel. And while we were at it, the form work that would be required to hold that pressure so that you didn’t have to have any tie rods or anything like that, we could actually put panels side by side like stacked up or a stacker or it’s actually called a battery mold. So the same amount of form work that you would need to hold one panel, you could do four or five or six or eight. We actually do eight to 10 at a time, and the pressures cancel out against each other. So you get a solid monolithic six foot or eight foot tall by 12 foot long panel, no tie rods, nothing interfering with that texture, and it just looks beautiful. Mike Sharp So anyway, that’s kind of how we got started. We actually developed this for our own use here in Utah, and it

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Business Strategy

How a 2nd Generation Pool Builder leveraged Certifications to perfect Pool Installations

How a 2nd Generation Pool Builder leveraged Certifications to perfect Pool Installations In this episode of The Contractor Grow Show, host Mark Lamberth sits down with Ali Felschow, owner of Crystal Pools, a high-end pool design and installation company based Columbia, South Carolina. Want to be a Pro like Ali and her Crew, get ready to study up. They do a ton of education and training and are certified with PHTA/GENESIS®. Don’t know ’em? You should. Introducing Ali Felschow of Crystal Pools With a legacy dating back to 1972, Crystal Pools has established itself as a trusted name in the pool industry, delivering exceptional custom pool projects with a strong focus on craftsmanship, innovation, and customer satisfaction. Ali’s story is one of both passion and evolution—what began as a family business has  transformed into a premier provider of luxury pool solutions, serving both residential and commercial clients across the Carolinas. Visit Crystal pool Website: https://www.crystalpoolsllc.com “The pool business either gets in your blood or it doesn’t, and it got in my blood.” Topics Transcript Topics Discussed Background and History of Crystal Pools: Ali shares how her father started Crystal Pools in 1972 after a bad experience with a pool builder. She eventually joined the business, blending her background in art and advertising with the pool industry. Team Management and Company Culture: Crystal Pools fosters a family-oriented work environment, offering flexible hours, training, and career growth opportunities to retain a skilled, loyal team. Education and Certifications: Ali emphasizes the importance of certifications and continuing education in the pool industry, particularly through programs like Genesis and ACI, which helped improve the quality of their work and reduce issues like cracks in pools. Technological Innovation in Pool Design: The company uses advanced design tools like AutoCAD, Revit, and Lumion to create 3D models and virtual walkthroughs of pools, allowing clients to visualize their dream projects before construction begins. The Impact of COVID-19 on the Pool Industry: The pandemic caused a surge in demand for backyard pools as people focused on home entertainment. Although demand has slowed post-COVID, the pool industry remains strong, especially in the South. Sales Process and Customer Relationships: Crystal Pools focuses on building trust with clients by understanding their lifestyle and desires. They offer personalized design solutions, ensuring clients are comfortable throughout the process. Advertising and Lead Generation: Crystal Pools attracts clients through traditional advertising methods (radio, billboards) and word-of-mouth referrals. They also recognize the growing importance of digital marketing and podcasting. Client Experience and Expectations: Ali stresses the importance of setting clear, realistic expectations with clients and helping them visualize their pool through 3D models, ensuring satisfaction with the final result. Get Expert Tips for Growth. We’ve shared great stories so far, with more ahead. Watch those Podcasts here: Discover how Alfred builds a small, intentional team of skilled craftsmen, emphasizing passion, purpose, and the art of craftsmanship in his business philosophy. Mark Lamberth introduces himself and shares his journey from hands-on builder to running Rocket Science, a digital marketing agency, with his wife Haley. Audio Transcript Mark Lamberth Okay, welcome to another episode of the Contractor Grow Show put on my Rokket Science. My name is Mark, and today I have a guest, Ali Felcshow from Crystal Pools in Charleston, in Columbia, South Carolina. And she’s got a great story to tell. I’ve taken a look at your stuff. Ali, I see that you have been in business for quite a long time. You guys have got a lot of amazing credentials, kind of a big footprint in sort of the online space, and so welcome to the show, Allie. Thank you for being here. Ali Felschow Well, thank you for having me. Appreciate it. Mark Lamberth Yeah, fantastic. So you’re a pool designer, you do sort of high-end pool installations, gorgeous work. Looks like you’ve got a wide area that you operate in. Maybe you can tell us just a little bit about the history of the business and how you got into this. Ali Felschow Well, I actually kind of fell into it. My father started Crystal Pools in 1972. He was actually a veterinarian and he decided to get a pool built and the guy started building it, took his money and ran away. And he actually hired a friend of his out of California that owned Anthony Pools, and he sent some guys down in a couple of months and he hired some people. And that’s how the company got started. Mark Lamberth Interesting. Ali Felschow And I had no interest in it, didn’t pay a bit of attention to it. I went to school in Atlanta for advertising and art and came back and worked a summer for ’em, and I got to do my art and I got to sell, and I didn’t really know I was any good at selling. And so it just kind of fit. And the pool business either gets in your blood or it doesn’t, and it got in my blood. So that was it. Mark Lamberth Interesting. And that’s been over 30 years ago now that you came into the business? Ali Felschow Yeah, I started, I worked for ’em mostly in the veterinary clinic when I was young, but in 1990 is when I came on board full time. That shows my age. Don’t talk about age. Mark Lamberth Okay, we’ll leave that off the show. Good. Fantastic. Great. And then your service area, I mean it seems like kind of a wide area that you work in. Is it a couple of hours outside of Columbia that you work in that zone? Ali Felschow Yeah, we’ve actually gone a little further than that depending on what the job is. We’ve done some work on Bald Head Island. We actually did the commercial pool over there and a couple residential pools. But yeah, if it’s a particularly interesting project, we’ll travel a little bit further. But most of the time we’re in about a

The Contractor Grow Show Podcast Thumbnail for Episode about: The importance of trust
Business Strategy, Team Retention

The Importance of Trust: How Ali Moghaddam Cultivated Loyalty Among Subcontractors and Clients

The Importance of Trust: How Ali Moghaddam Cultivated Loyalty Among Subcontractors and Clients In this episode of The Contractor Grow Show, Mark Lamberth sits down with Ali Moghaddam, the founder of Almo Construction, a premier custom home builder in the Bay Area. Ali’s journey from a handyman in the late ’90s to constructing stunning, high-end luxury homes is nothing short of inspiring. He shares how his passion for building, frugality, and focus on customer satisfaction helped him build a successful business with zero advertising—relying solely on word-of-mouth and organic growth. From overcoming language barriers to building relationships with subcontractors, Ali offers invaluable insights into what it takes to scale a construction business. The Importance of Trust when Growing a Sustainable Business “What turns me on the most about what I do is it really boils down to creative problem solving.” – Ali Moghaddam He dives deep into his business philosophy: keep overhead low, prioritize client happiness, and grow with the right partners. He also reveals the lessons he’s learned from his unique background, including growing up surrounded by construction in Iran and his commitment to continuous learning. Whether you’re a contractor trying to scale your business, or simply interested in how to build a strong foundation for success, this episode is filled with actionable advice. Ali’s story proves that with passion, persistence, and the right mindset, anyone can achieve success—no matter where they start. **Key Topics:** – From handyman to luxury home builder – The power of word-of-mouth marketing – Scaling a construction business without big overhead – Building long-term relationships with subcontractors – Overcoming cultural and language barriers in business – Managing client expectations and delivering exceptional results **Find Ali Moghaddam and Almo Construction:** Website: https://www.almoconstruction.com/ – Instagram: @AlmoConstruction – Office Phone: (650) 610-9300 If you’re looking to take your construction business to the next level, or if you’re dreaming of your own custom home project, Ali’s insights are a must-listen! Remember, joining associations and coaching groups accelerate you growth. Consider signing up for your local Builders Association for education and insightes. Topics Transcript Topics Discussed Website Conversion Optimization: Ensuring your website has key features like easy navigation, authentic images, and calls-to-action that convert visitors into leads. The Power of Google Ads: Leveraging Google Local Service Ads (LSAs) to get guaranteed placement and high-quality leads for your remodeling business. Maximizing Mobile Optimization: A mobile-friendly website is essential for remodeling businesses, as most customers now browse and contact businesses through their phones. Optimizing for Google Maps & Local SEO: Properly optimizing your Google Business Profile and creating local pages on your website to rank higher in local searches and maps. Online Reviews & Reputation Management: Actively seeking and responding to online reviews, as they significantly impact your business’s credibility and ranking. Retargeting Unconverted Leads: Using retargeting strategies like display ads and video campaigns to re-engage visitors who didn’t convert on their first visit. Consistent Content Creation: Publishing unique and relevant content across service pages and Google Business Profile to stay competitive and rank higher on search engines. Audio Transcription Mark Lamberth: Hello and welcome to another episode of the Contractor Grow Show. My name is Mark, and today I have the pleasure of interviewing an interesting guest, Ali Moghaddam, originally from Iran that now builds stunning custom homes in the Bay Area. I’ve seen some photos, they’re incredible. Ali, thank you for being on the show today. Ali Moghaddam: Of course, thank you for having me. Mark Lamberth: You’re welcome. It’s exciting to hear your story. So I mean, Haley talked to you a little bit about your journey and I think that you’ve got some great stuff to share with our audience. Maybe before we get into that, maybe you could tell us just a little bit about Almo Construction, the history of the business, and where you guys are at today. Sure. Ali Moghaddam: I started doing the construction business since 1999 as a handyman, and then I started growing and thinking about the beer company and then I was thinking about to name my company, how should I name my company, the Almo Construction. It came out from my first name and my last name, two letter of my first name and two letter of my last name. Mark Lamberth: I got it. If you like this podcast and are learning a ton about growing your remodeling business, then you should check out some of our other Contractor Grow Show Guests. Ali Moghaddam: And then in 2005 I started, my company was grown and my client had so much love me, they pushed me to go get my license. I was doing their small jobs and then I was really into construction and I love what I’m doing and I see this is, that’s it. I’m going to do only construction, nothing else. And then I got my license, I study, and then I got my license on 2005. And then I saw the business, the first job I’ve done, I thought about it, forget about any profit, I just want to make this guy happy. And when I finished that job, they started advertising for me and then the word of mouth, it become my best tools for the advertising. And then since 2005 as a licensed contractor, the Alamo Construction Incorporated born on 2005 and then since then we are busy and then we are doing nothing but the best for our clients. Want all our best tips for Contractor Marketing in 2025? We give it all away on our webinar. Mark Lamberth: Man, I heard that. I actually want to share my screen here really quickly, Ali, because I want to show the level of quality of what you guys are doing. So you see here, you guys can see my screen. If you’re online, look at these houses that Ali’s building, right? So I mean these are named houses. These are just high end in the Bay Area. Absolutely gorgeous. So Ali,

remodeler marketing steps podcast image
Business Strategy, Growth Ideas, Marketing Tips

Remodeler Marketing – the Steps to Grow your Remodeling Company

Remodeler Marketing – the Steps to Grow your Remodeling Company In this episode of the Contractor Grow Show, Mark discusses the importance of digital marketing for remodelers, particularly focusing on how they can improve their online presence to drive more business. He shares insights into the struggles that contractors, especially kitchen and bathroom remodelers, face with online marketing, often because they aren’t naturally inclined to embrace technology. Mark, who has a background in remodeling, understands these challenges firsthand and emphasizes that online marketing is essential to staying competitive. Remodeler Marketing Steps to Grow your Business & Revenue “Less than 10% of contractors have their online marketing handled, and that’s why it’s so critical for remodelers to get it right in today’s digital age.” – Mark Lamberth He offers practical advice on key areas like website optimization, mobile responsiveness, and conversion strategies that can help remodelers grow. He also highlights the need for a solid online review system and the power of local SEO, urging businesses to claim and optimize their Google Business Profile. Additionally, Mark points out that paid online advertising, especially Google Local Service Ads, can provide high-conversion leads. To further help, Mark provides a free downloadable checklist on his website for remodelers to guide them through improving their digital marketing efforts. By focusing on these areas, remodelers can not only increase their online visibility but also position themselves for long-term growth, with the potential for business acquisitions down the line. Topics Transcript Topics Discussed Remodeler Marketing StrugglesContractors often struggle with digital marketing because it’s not their primary focus and isn’t closely related to their trade. Website Conversion OptimizationA remodeler’s website should be optimized for conversion by including easy-to-find contact info, compelling calls to action, and authentic visuals. Mobile OptimizationWith the majority of website traffic coming from mobile devices, having a fast-loading, mobile-friendly site is critical for attracting leads. Google Business Profile and Local SEOTo appear in local searches and Google’s “map pack,” remodelers need to claim and optimize their Google Business Profile and maintain consistent online directory listings. The Power of Paid AdsPaid ads like Google Local Service Ads (LSAs) and retargeting ads are crucial for capturing high-quality leads and staying in front of potential customers who haven’t converted yet. SEO Fundamentals for RemodelersTo rank higher in search engines, remodelers must implement solid SEO practices like using relevant keywords in titles and creating service-specific landing pages. The Importance of Customer ReviewsBuilding a steady stream of customer reviews and responding to them promptly on platforms like Google can significantly improve visibility and trustworthiness. Audio Transcription Hello and welcome to the Contractor Grow Show. My name is Mark, I’m your host, and in today’s episode I want to talk about remodeler marketing. So if you are a kitchen remodeler, a bathroom remodeler, a whole house remodeler, if you do appliance installations or if you’re in one of this trades kind of closely related to that, then this video is for you. Now, we’re going to go over some interesting stuff here. I’m excited to show you some stuff that I’ve got. I’ve got a checklist I want to show you. It’s actually free on our website, and our website is science.com. It’s R-O-K-K-E-T, rokketscience.com. And you can find this at go.rokketscience.com/checklist. And I’ll show you how to get there here in a minute. But I want to talk about first what I see out in the marketplace. I talk with contractors every day, remodelers, and we spend a lot of time talking with remodelers, going over their websites, helping figure out how they can grow. We spend a lot of time with folks on this podcast that you may have heard. I’d love if you would subscribe to the podcast so you can hear more of that. Put a lot of love and work into that. But we talk with remodelers every day and what I have seen, I’ve really kind of racked my brain to understand why all across the field of remodeling, kitchen, bathroom remodeling contractors, I’ve seen that they really struggle with their online marketing. And I would dare say more so even than in some other fields. I mean, we’ve talked in the past, we’ve worked with CPAs and accountants, we’ve worked with software companies. I mean, we’ve kind of done the whole gamut of this digital marketing thing, and we’ve now are working exclusively with remodeling kitchen and bathroom remodelers. But I’ve really wondered why is it that contractors seem to struggle with this online marketing piece? And I mean, it makes sense to me, right? You probably got into this field because you love to be outside because you love to go build and work with your hands and online website, web traffic, Google ads, all that stuff is the last thing that you want to think about. And I totally get it. I used to be a remodeler myself. I’ve actually built many houses, did more additions than that, all kinds of remodeling projects, restorations back in Oregon where I used to live. So when I was in that space and when I was remodeling houses, I mean, this was a long time ago now, but really kind of before the internet, but I mean computers were the last thing that I wanted to think about. I was kind of rebelled against them. I hated the idea of sitting in a computer and dealing with learning how to get online rankings or to set up Google ads or to create a YouTube video. That stuff would drive me crazy. And I had about seven, eight years in the trades, pretty heavy. Had a few other careers between then and now. But actually what I found is that this marketing industry that I’m in, I love it because we’re able to add rocket fuel to an already great company. We say that we don’t make the company great, they’re already great. We just add fuel to what they’re doing. And so we got

contractor scaled with community & peer group
Business Strategy, Growth Ideas, Team Retention

Scaling a Landscape Architecture Business: The Power of Peer Groups & Incredible Customer Service

Scaling a Landscape Architecture Business: The Power of Peer Groups & Incredible Customer Service In this interview, Hans Frees, founder of Outdoor Excapes, shares the journey of scaling a landscape architecture business, which has transformed from a small landscaping operation to a high-end outdoor construction business. For over 25 years, the company has focused on adding architectural elements like pools and outdoor kitchens to landscaping, distinguishing itself in the industry. The company’s success is rooted in a commitment to high-quality craftsmanship and a strong focus on client satisfaction, which has led to an impressive track record of organic, glowing reviews. Hans Frees Scaled his Landscape Architecture Business with Peer Groups & Customer Service “It’s amazing what happens when you give people that opportunity, give ’em that chance, and things soar.” – Hans Frees Hans discusses the challenge of finding and retaining skilled employees in an industry struggling with workforce shortages. Outdoor Excapes’ approach is to nurture its team by aligning their professional and personal goals, ensuring growth opportunities and a solid company culture. As for business growth, the company has primarily relied on repeat business and referrals, with future plans to ramp up marketing efforts. A key to their success has been maintaining close client relationships long after the project ends, handling issues, and providing referrals. Hans also highlights the importance of work-life balance, which he’s achieved by trusting his team and learning to delegate. His involvement in peer groups and mentorship also plays a vital role in both his personal and professional growth. Connect with Outdoor ExcapesWebsite: OutdoorExcapes.com Instagram: @outdoorexcapes Are you a landscape architect looking to grow your own peer group and business? We always recommend joining the top associations in your industry as a way to grow and learn. You can do that here. Contractor advertising online isn’t your specialty, but you should pay attention to it. Topics Transcript Topics Discussed Outdoor Excapes’ EvolutionOutdoor Excapes started as a small landscaping business and evolved into a specialized outdoor builder offering services like pools, porches, and outdoor kitchens, focusing on architectural elements. Employee Retention and GrowthThe company prioritizes employee development by aligning personal and professional goals, fostering growth, and offering opportunities beyond just compensation, creating a strong, loyal team. Business Growth Through ReferralsOutdoor Excapes thrives on repeat and referral clients, with plans to expand branding and marketing, especially through social media, while continuing to enhance relationships with long-term clients. Maintaining Exceptional Client RelationshipsThe company’s commitment to client satisfaction goes beyond project completion, with a focus on long-term service and attention to detail, ensuring organic positive reviews and ongoing trust. Project Management ProcessTheir approach includes detailed project management, where each client is given direct access to a project manager for consistent updates and communication throughout the phases of the project. Importance of Work-Life BalanceHans discusses the evolution of his work-life balance, learning to delegate and trust a team of experts, which allows him to enjoy personal time with his family while maintaining a successful business. Mentorship and Peer GroupsHans values mentorship and peer groups, drawing inspiration from successful business owners and constantly seeking advice from those in the field to improve both business and personal life. Audio Transcription Mark Lamberth:Hello and welcome to another episode of The Contractor Grow Show. My name is Mark. I’m your host, and today I have the joy of interviewing Hans Frees at Outdoor Escapes in Long Lakes Minnesota. Hans, thank you for being with us today. Hans Frees:Thanks, mark. Thanks for having me. Appreciate it. Mark Lamberth:Yeah, so I’ve taken a look at your stuff and I get to talk to a lot of smart people on this podcast and something that has been great to see. I mean, we’ve looked all over done a lot of research. One thing that I just want to say is you guys get it. I love your offering. It’s exciting what you guys have got going on, the representation of your work. So maybe you could tell us a bit about the business. Hans Frees:Yeah, no, I appreciate the kind words. I mean, to be honest with you, what we’ve got online right now, we think it’s outdated, needs to be updated. So we’re in the process of doing that. But outdoor escapes started until 25 some years ago. I was like any kid growing up, looking for a job, needing some money. My father was a CPA, so he did fine, but there were no handouts in our household, so he had to earn, it kind of grew up mowing lawns, doing some small work around the yard, the neighborhood, family, friends, and student turn into customers. And over the years it developed into kind of a niche of more construction based. What I’ll say is taking two dimensional landscaping to more three-dimensional by adding in architectural elements as far as pools, porches, pool houses, outdoor kitchens. So today what outdoor escapes is 20 something years later is more of a outdoor builder. We’re a licensed general contractor in our markets, so technically we could pull permits to build homes, et cetera, but that’s not really our avenue. We have a lot of trade alliances with builders, remodelers we work with, and a lot of direct consumer relationships. But yeah, outdoor building is kind of our niche. Mark Lamberth:Okay, great. And I just wanted to read kind of the description of which you guys are up to. Outdoor scapes, landscape design, build firm, focusing on combining the trades to create exceptional outdoor spaces from a simple perennial garden to an elaborate backyard retreat. Outdoor scapes is committed to providing our clients with inspired design, respectful and dedicated craftsmanship, uncompromising service. You guys have got a lot of great reviews and on your website there’s a lot of beautiful work. In fact, I want to just quickly open up my screen here and show some of what you guys are up to. So if you happen to be seeing this on YouTube, this is the portfolio

The Contractor Grow Show Podcast Thumbnail for Episode about: Overcoming Challenges in Remodeling
Business Strategy

How One Remodel Led to a Thriving Construction Company: Aaron Lewis and The Luria Story

How One Remodel Led to a Thriving Construction Company: Aaron Lewis and The Luria Story In this episode of The Contractor Grow Show, Mark Lamberth sits down with Aaron Lewis, to chat about common challenges for Remodeling Contractors. Aaron is the founder of Luria Construction, a full-service custom builder and remodeler based in Bel Air, Texas. Aaron shares his fascinating journey from a corporate career to starting his own construction company in 2013, driven by a passion for building and a desire for financial independence. Aaron takes us behind the scenes of his business, revealing how his early experience remodeling investment properties led to the rapid growth of Luria Construction. He discusses how his background in real estate and corporate roles, combined with his love for construction, shaped his approach to running a business with a strong focus on client relationships, quality, and ROI. In this episode, you’ll learn how Aaron applies his MBA and corporate analytics skills to streamline quoting, job costing, and project analysis. He also shares his philosophy on honest communication with clients, prioritizing long-term relationships over short-term profits. From managing a lean team to navigating the complexities of the luxury construction market, Aaron offers valuable insights for contractors looking to grow their business while maintaining integrity. Aaron Lewis Discusses Challenges for Remodeling Contractors Whether you’re a contractor or just interested in the behind-the-scenes of a thriving construction business, Aaron’s story is a must-listen for anyone looking to balance passion, strategy, and success in the world of construction. Key Topics: – Transitioning from corporate life to construction – Starting and scaling a custom construction company – Balancing client needs with business profitability – Using analytics and Excel for job costing and project analysis – Managing subcontractors and maintaining high standards – The impact of the economy on luxury construction projects – Common Challenges for Remodeling Contractors Tune in for an inspiring conversation about turning passion into a thriving business and mastering the craft of construction with Aaron Lewis of Luria Construction! You can reach Aaron at: LuriaConstruction.com Instagram: @LuriaConstruction “Money’s no object just because you’re successful. It’s just how it is.” – Aaron Lewis Topics Transcript Topics Discussed Target Demographics for Remodeling Contractors: Aaron discusses the importance of understanding who you’re serving in the remodeling industry to tailor services effectively. The Impact of Interest Rates on Home Renovations: Rising interest rates have depleted cash reserves for homeowners, delaying planned remodeling projects. Cash Reserves Post-COVID: Many homeowners drained savings during the housing boom, making it hard to afford major remodels in the short term. Challenges in the Real Estate Market: Aaron recalls how inflated home prices and appraisal issues have hindered many homeowners from moving forward with renovations. Growth Strategy for Luria Construction: Aaron talks about plans for growing the business, aiming for a $10 million revenue target within five years. Family and Legacy in Business: The conversation turns personal as Aaron envisions passing down his company to his future children, emphasizing the value of legacy. Challenges and Opportunities in the Remodeling Industry: With the market softening, contractors face challenges but also see new opportunities for growth and expansion. Curious to learn more from The Contractor Grow Show? We’ve featured amazing guests so far, and there are plenty more to come! Check out those podcasts here: Don shares how FM Constructors excels in commercial tenant finish-outs, highlighting the differences between commercial and residential construction, the value of community ties, and the role of personal values in their success. Andrew discusses his journey from Chicago to Calabasas, growing his business, and tackling the challenges of creating advanced systems for high-net-worth clients. Audio Transcription Mark Lamberth: Hello, and welcome to another episode of the Contractor Grow Show. This is Mark, and today I have the pleasure of speaking with Aaron Lewis: from Luria Construction in Bel Air, Texas. Aaron, thanks for being with us today. Aaron Lewis: Hey, Mark, thanks for having me on. It’s an honor. Mark Lamberth: Fantastic. So yeah, we looked at what you guys are up to, but maybe you could tell us maybe the history of the business and what you guys are up to now. Aaron Lewis: Yeah, so Luria has been around since about 2013. Construction was always something I felt drawn to since really, probably since I was in high school, and I was always mesmerized by it. My first job, well, I worked through high school and everything, but right when I got out of high school, I worked for an electrical contractor and we were installing underground all the main feads from the pole into the various schools around Houston, also known as HISD, but construction was more looked at as an interest or a hobby, not really something I could lay my head down on. Construction science was kind of a new major they were starting to offer in colleges. This is around 2003, so I’m dating myself here a little bit. Are you ready to give SEO and PPC a try for your remodeling business? Let’s Chat. Aaron Lewis: So I went off to college, did the whole college thing. My family was always supportive. My mom was a long time realtor here in Houston, hot top producer, so I’d always see a lot of her clients working with various different investors and so forth and them doing projects, and I always would see things they would do and be like, that’s not right, and I would get in and get involved and try to remedy that. I speak fluent Spanish, so I was always able to communicate. I learned a lot from working with the labor around Houston, so bountiful. Aaron Lewis: So I worked in real estate with my mom a little bit when I got out of college. And then I did the corporate thing. I worked in corporate for a long time. I worked from back in the days of Continental Airlines all the way into selling oil and gas software and then working

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